Reports to: Operations Manager

Location: Musanze Town

About Us

We are a client-centered wellness team dedicated to delivering restorative treatments and exceptional front-office service. We value professionalism, empathy, and consistency, creating a space where clients feel cared for from the first hello to the final goodbye.

Summary:

The Receptionist will serve as the first point of contact for clients, providing exceptional customer service and administrative support. This role involves managing appointments, handling inquiries, and ensuring smooth front desk operations.

Key Responsibilities:

• Greet clients warmly and assist with check-in/check-out procedures.

• Answer phone calls, emails, and respond to inquiries promptly.

• Schedule and confirm appointments using booking software.

• Maintain client records and ensure accurate data entry.

• Handle payments and issue receipts.

• Keep the reception area clean and welcoming.

Qualifications:

• High school diploma or equivalent; additional training in administration is a plus.

• Excellent communication and organizational skills.

• Proficiency in computer applications and booking systems.

• Ability to multitask and work in a fast-paced environment.

How to Apply

Send your CV to info@focuspoint.rw with the subject line:

“Application – Receptionist”

Equal Opportunity

We’re an equal opportunity employer. We welcome applications from all qualified candidates and ensure fair recruitment practices.