Reports To: People & Culture Manager

Industry: Hospitality Lodge

Employment Type: Full-Time

We are seeking a warm, energetic, and service driven People & Culture Officer to support our client’s fastest growing hospitality lodge. This role is perfect for someone who is passionate about people, guest‑centered service, and building a positive, engaged, and high‑performing team.

Key Responsibilities

•             Support recruitment of lodge staff.

•             Coordinate onboarding and orientation tailored to hospitality standards.

•             Maintain accurate staff records, contracts, rosters, and HR documentation.

•             Drive employee engagement, wellness initiatives, and lodge culture activities.

•             Support performance management, training, and customer‑service development.

•             Handle employee relations with professionalism, confidentiality, and empathy.

•             Ensure compliance with hospitality labor laws, lodge policies, and safety standards.

Qualifications

•             Degree in Human Resource Management, Hospitality Management, or related field.

•             1–3 years of experience in HR or People & Culture, preferably in hospitality.

•             Strong interpersonal, communication, and organizational skills.

•             Ability to thrive in a fast-paced, guest‑focused environment.

•             Knowledge of hospitality HR practices (shifts, rosters, seasonal staffing) is an added advantage.

How to Apply

Send your CV via email to: info@focuspoint.rw  with the subject: People & Culture Officer – Lodge.