About the Role

We are seeking an experienced and highly motivated Operations Manager to oversee the day-to-day operations of a high-end boutique hotel in Kigali. The successful candidate will ensure seamless guest experiences, efficient departmental coordination, and uphold the highest standards of luxury hospitality.

Key Responsibilities

• Supervise and coordinate hotel departments (front office, housekeeping, food & beverage, security).
• Ensure guest satisfaction through consistent service excellence.
• Monitor operational performance and implement improvements.
• Manage budgets, resources, and operational schedules effectively.
• Lead staff training, coaching, and performance evaluations.
• Collaborate with senior management on strategic initiatives and growth.
• Ensure compliance with health, safety, and hospitality standards.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum 8+ years’ experience in hotel operations management, preferably in a luxury setting.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in hotel management systems and Microsoft Office Suite.

📩 How to Apply: Send your CV and cover letter to info@focuspoint.rw with the subject line Application – Hotel Operations Manager.