Job Summary

The Night Auditor is responsible for overseeing the hotel’s front office operations during the night shift while ensuring accurate financial reporting and exceptional guest service. In a luxury hotel, this role combines accounting precision with personalized guest care, maintaining the highest standards of hospitality, security, and discretion.

Key Responsibilities

1. Night Audit & Financial Reconciliation

• Perform end-of-day (EOD) procedures and close all financial transactions.
• Reconcile daily revenue from all departments (rooms, F&B, spa, etc.).
• Verify accuracy of guest accounts, billing, and payments.
• Balance cash, credit cards, and ledger accounts.
• Prepare and distribute daily financial reports to management.

2. Front Desk Operations

• Manage late-night check-ins and early check-outs efficiently.
• Handle guest requests, complaints, and special needs with professionalism.
• Ensure smooth communication with housekeeping and security teams.
• Maintain accurate guest records in the Property Management System (PMS).

3. Guest Experience (Luxury Standards)

• Deliver personalized, discreet, and high-quality guest service.
• Anticipate guest needs and resolve issues promptly.
• Handle VIP arrivals/departures and special arrangements.
• Maintain a calm, professional, and welcoming atmosphere overnight.

4. Security & Safety Oversight

• Monitor hotel security systems and ensure guest safety.
• Conduct night patrols (if required) and report any irregularities.
• Ensure compliance with emergency procedures and policies.
• Act as the main point of contact during emergencies at night.

5. Reporting & Documentation

• Prepare Night Audit reports including:
  • Daily revenue summary
  • Occupancy report
  • No-show and cancellation report
• Log all incidents, guest feedback, and operational issues.
• Ensure proper handover to morning shift team.

6. Cash Handling & Controls

• Manage front office cash float and transactions.
• Ensure all postings are accurate and supported by documentation.
• Detect and report discrepancies or suspicious transactions.

Qualifications & Requirements

Education

• Diploma or Degree in Hospitality Management, Accounting, or Finance.

Experience

• 2–4 years of experience in Front Office or Night Audit, preferably in a luxury hotel.
• Experience with PMS systems (e.g., Opera, Protel, Fidelio).

Skills

• Strong numerical and analytical skills
• Excellent customer service and communication skills
• Proficiency in hotel systems and Microsoft Excel
• Attention to detail and accuracy
• Ability to work independently during night hours